We are always happy to accept returns as long as the item hasn't been worn (except for trying on) and is returned with any tags securely attached and original clear packaging (if possible but not essential). Our return period is 30 days from date of purchase.
We will enclose a form with your item that contains the returns instructions. If this form is missing, please email us at [email protected] and we will email one to you. Our returns procedure is very easy - simply fill in the important bits on the form, cut out the returns address and send back with your item. For customers outside the EU, please email us for return instructions.
We are now offering our UK customers free returns (*Offer only valid on items being fulfilled from Tiger Milly). A freepost label and instructions will be enclosed with your item. Freepost items will be returned via Royal Mail’s Second Class post service.
Once we receive your returned item, we will try to refund within 24hrs and you will receive an email to confirm the refund has been processed. Please allow up to 5 working days for your bank to process your refund.
If you wish to exchange your item for another size, please email us at [email protected], quoting your order number, and we will get back to you with the further details.
Please note we do not hold Merchant sellers stock. If any Merchant items are returned to Tiger Milly, we will then deduct our postage costs from the refund for forwarding the item/s on to the relevant seller. We will also not be held responsible for any items that are lost/stolen when posted by us to the Merchant.
In the unlikely event your item is faulty, please email us first via [email protected] before wearing and returning. A replacement item will be sent in the first instance once the original has been returned (do not return anything until you contact us and receive a reply). Refunds for faulty items will only be actioned if items are out of stock with the supplier or at our discretion. If the item is faulty but you want a different size (i.e. an exchange), then normal return procedures apply i.e. customer pays return postage and then we send out the new size free of charge.